Flowbird is a world leader in urban mobility solutions, operating in over 4,000 cities and 80 countries. Our innovative solutions enhance the daily lives of 100 million people weekly, focusing on parking, public transport, electric vehicle charging, payment systems, and mobile applications. Join our team to help shape the future of mobility in an international and technological environment, where continuous learning is a key priority.
Job Description
Flowbird is looking for a Customer Experience Manager (CEM) to join their team. As the Customer Experience Manager (CEM), you will play a key role in ensuring a positive relationship between Flowbird and its customers. You’ll work closely with Client Project Managers (CPMs) to manage the delivery of projects, ensuring that the scope is well-defined and specifications are met. Your mission is to reduce delivery risks, prevent misunderstandings, and ensure that quality standards are maintained throughout the process.
Responsibilities:
- Support CPMs and customers in defining project scope during the pre-sales phase.
- Prepare documentation on client needs to guide Business Analysts in drafting detailed specifications.
- Review and validate specifications with the customer and organize acceptance tests post-delivery.
- Collaborate with the R&D team to ensure project specifications are met and organize test documentation.
Qualifications and Requirements:
- Minimum 5 years of experience in a similar role.
- Strong organizational and teamwork skills, with the ability to manage client meetings and communications.
- Excellent command of written and spoken English.
- Knowledge of IT and information systems (software development, architecture, infrastructure, and network).
- Experience in bid management, specification writing, and testing processes is highly valued.
Customer Experience Manager Salary & Benefits
- Salary range: €36000 – €46000 /year
- 100% coverage of public transportation subscriptions (bus/tram/metro/electric bikes).
- 80% coverage for train subscriptions.
- Partial support for electric bicycle rentals from private companies.
- On-site facilities: carpooling spaces, EV charging stations, and bicycle/motorcycle shelters.
- Additional social benefits: comprehensive health and pension plans, telework options, PEE device, RTT, and access to the Company Social Committee.
If you are a dedicated looking to advance your career, we encourage you to apply and join the team Flowbird. For more information about this job, contact us.
