Schweitzer Engineering Laboratories (SEL) specializes in creating digital products and systems that protect, control, and automate power systems around the world. As a 100 per cent employee-owned company headquartered in Pullman, Washington, SEL has been manufacturing products in the United States since 1984 and serves customers globally. SEL’s mission is simple: to make electric power safer, more reliable, and more economical.
Job Description
As a Customer Service Representative I, you will play a crucial role in providing world-class customer care to both internal and external customers. Here are the essential duties and responsibilities:
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Customer Service Representative Responsibilities:
- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA’s, and creation and maintenance of special specifications
- Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.
- Complete and pass required customer service certifications.
- Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Assist with customer feedback tracking and driving to customer satisfaction.
- Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
- Understand. Create. Simplify.
- Other duties as assigned (may include office administration and other support duties dependent on region/department).
Qualifications and Requirements:
- Minimum 1 year of customer service experience
- Associate’s degree or related business experience
- Strong computer skills
- Ability to learn concepts and technical details of products
- Strong writing, proofreading, documentation, and communication skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
- Negative drug test result(s)
- Ability to write and speak English coherently
Preferred Qualifications
- ERP or CRM tools experience
- Experience in technical sales environment
- Bilingual
- Bachelor’s degree
If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com. For more information about this job, contact us.
